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About Us

The Future of Work is @ Flowz

Flowz was quick to realize that small business owners needed an alternative to working with freelancers.  We identified the problems and came up with a solution. Replace freelancers with a back-office platform that would offer small business owners managed services and license-free software that they could use as their business needs dictated. This allowed Flowz to remove the uncertainty around pricing, delivery, and quality.

Our Core Team

Pranav Dalal

Founder & Chief Disruption Officer

Pranav Dalal is Flowz’s chief strategist and visionary. Based on his two decades of business venture success, Pranav saw an emerging market in the burgeoning subscription-based economy and decided it was time to disrupt the way business services and software are delivered to small businesses globally. Utilizing his extensive knowledge of providing outsourcing solutions to the Fortune 500 companies, he set his sights on this new market that needs Flowz the most. With vigor and enthusiasm, Pranav combined his business entities to offer as many services and software apps as possible.... and Flowz was born.

Veena Rampersad

President

Veena Rampersad has over 25 years of senior management experience at some of Canada’s most preeminent companies including Roger’s Communications ..Read Moreand Woodbine Entertainment Group. Rampersad’s fluidity in all areas of business, from operations to human resources, is perfectly tailored to the success of Flowz requirements...Show Less

Anuj Verma

Chief Technology Officer

Anuj joined Flowz, first as its Lead Architect, then moving onto the Director of Engineering role, and is now the CTO at Flowz. Anuj has been a catalyst of forward progression at Flowz for more ..Read Morethan seven years. With a keen sense of strategy and technical knowledge of IT and software development, Anuj helps optimize internal operations and technology to ensure a efficiency and a seamless customer experience. As a leader in the IT space, Anuj’s skills are used throughout the organization – internally and externally – to keep all processes effective and ensuring a positive ROI on technological investments...Show Less

Caroline Dalal

Chief Marketing Officer

There’s a couple things you never have to worry about when you’re working with Caroline, her dedication and passion for the Flowz mission. A tireless advocate for small business, ..Read Moreshe brings more than 20 years of experience to her role. That’s a lot of hard earned experience and well-rounded with roles in video broadcast, graphic design and public relations, as well as employing her passion for journalism and technology to start her own ad agency. She has also won her fair share of prestigious marketing awards making her a highly sought after marketing expert...Show Less

Heta Trivedi

Inside Sales Manager

Heta manages Flowz’s inside sales team. She is responsible for overseeing and implementing sales-driven campaigns. Heta’s passion for marketing and sales drives..Read More her to achieve her objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Heta earned an MBA in marketing. ..Show Less

Sukhi Singh

Senior Sales Manager

Sukhi Singh is our Senior Sales Manager. Sukhi brings the right mix of both local and international experience of more than 18 years in sales, customer service and people management. The industry ..Read More experience spans from telecommunication, transportation, retail, and wholesale. He has helped launch several major national sales campaigns, managed several sales teams and raised the bar for sales performance. Sukhi earned his Bachelor of Science degree, majoring in Physics, from MS University, India. He’s been with the organization for more than 11 years and has worked in several departments and is currently responsible for Enterprise Sales in Southeast Asia as well as Australia and New Zealand. His recent achievements include setting up the Australasia market from the ground up after successfully handling clients and projects in the US, Canada and the UK. Sukhi resides in India with his wife and two sons. In his spare time, he follows cricket and is an ardent fan of the Manchester United soccer team. ..Show Less

Ryan Pinto

Business Development Director

Ryan has over 20 years of experience in leading delivery operations across North America, Philippines, Australia, India and United Kingdom. With robust management skills, Ryan specializes..Read More in multiple areas including business development, process transition, service delivery, client engagement,  project & quality management and Performance Management. Ryan has extensive experience in ITES, BFSH and in e-learning domains and has effectively set-up strong operational frameworks and strategies to provide quality outcomes for world renowned companies...Show Less

Tim Lawson

Sales Director

Tim joined Flowz in 2016 with the goal of expanding its enterprise customer base and he’s done exactly that.Leveraging his industry experience, Tim has helped countless companies..Read More improve their bottom lines and create operational efficiencies that have helped take their businesses to new heights. Tim is passionate about working with his customers to find solutions to their problems. Tim lives in the Philadelphia suburbs with his wife and two boys , Theo and Owen. In his free time Tim likes listening to music and watching English football. Up The Reds!..Show Less

Mike Castiglione

Senior Sales Manager

Mike joined Flowz in 2018 after spending the previous decade as an Enterprise Account Manager with Teleperformance, a global BPO company with $5+ billion in annual revenue...Read MoreA certified Project Management Professional (PMP) with a track record for building long-term client relationships, Mike hit the ground running generating 40+ enterprise accounts in his first two years. Some of those accounts have since grown ten-fold, a testament to Mike’s pride in being a trusted advocate and valued resource for our business partners to lean on. When he’s not busy helping companies improve their bottom lines, Mike torments himself by following Philly sports. A resident of downtown Philadelphia for the last 10+ years, Mike lives with his wife Kate and two daughters, Amelia (2) and Alice (1)...Show Less

Marie Moncrieffe

Client Services Director

Marie is one of Flowz’ and Office Beacon diehards having been with the company for over 10 years. Marie has worked tirelessly to ensure the company offers the highest..Read More levels of service delivery. Working with our teams in multiple countries, Marie provides the leadership to ensure client success. Prior to Flowz, Marie spent several years at Ernst and Young...Show Less

Maritina Pascual

Site Director, Philippines

Maritina has been with Flowz and Office Beacon since 2017. She have over 20 years of experience in Finance, Human Resources and as a Director in the BPO industry.  ..Read MoreMaritina started as our HR Manager with a few number of employees at the time which grew rapidly in a span of a few years.  She has then been promoted as the Site Director for Flowz, responsible for managing, overseeing and making sure that all departments are working collaboratively and efficiently.  She is well known as the director who leads with compassion and a leader who believes in work-life balance...Show Less

Pallavi Chaturvedi

Site Director, India

Pallavi has an impeccable array of qualifications: she holds a Bachelor in Mechanical Engineering, an MBA in Human Resource Management and Masters in Social Work. Pallavi has...Read More amassed over 16 years experience in human resource management, operations and ethical practices and internal control. She is capable of formulating and implementing robust and efficient talent acquisition strategies across different regions while reducing recruitment life-cycle and company costs. Pallavi Chaturvedi is a Director at Flowz responsible for providing guidance and leadership...Show Less

CJ Thakkar

Administrative Director

CJ is the Administrative Director at Flowz. He has decades of experience across diverse industries which makes him adept at directing and controlling all business operations...Read More His impressive academic background and skills makes him a seasoned expert in financial planning, government relations and internal controls. In addition, he has a solid background in expertise in finance and accounts. In his role as Administrative Director he is responsible for providing strategic guidance and direction...Show Less

Jonee Gayle Reyes

Site Manager, Philippines

Jonee is responsible for managing our entire operations in the Philippines. With over 12 years of experience managing BPO companies in the Philippines,..Read MoreJonee is a seasoned manager that has helped with the company’s rapid growth. A strong believer of John Maxwell’s business teachings, a results-driven, quality-focused and strategic leadership. She is known to be strict process oriented professional inside the office but enjoys great jokes on her free time...Show Less

Rajan Rawat

General Manager-Operations, India

Rajan has over 17 years experience in the BPO industry with a strong background in customer service, RPO services and operations management.He has worked in a variety of industries..Read More including recruiting and software development. Rajan has been with Flowz and Office Beacon for over seven years and is currently leading the India Production team as our GM of Operations. Along with a career focus, Rajan is quite a sportsman and loves to play soccer and has represented his State in the Nationals a number of times during his college days and during the Veteran games that were recently held...Show Less

Jean Carla Panlilo

Client Care Manager

Carla Panlilio takes pride in providing excellent service to all of our customers.  Managing a team of client success reps, Carla is a team player focused on giving nothing but the best at all times...Read More Carla is a jack-of-all-trades, but her love for music and the arts shows her creative side. Carla thrives on fun and adventure and enjoys traveling, hiking and chilling by the beach...Show Less

Janette Meier

Human Resources Manager

Janette started with Flowz as its Human Resources Assistant. She has proved herself and worked her way up the ladder. As the company grew, so did her role. She is now...Read More the Human Resources Manager, who is responsible with the compensation & benefits, and employee relations. She also handles Purchasing and Client Billing in Clark, Philippines...Show Less

Asst. GM, Vendor Relations

Smitesh Panchal

Smitesh Panchal has been on the forefront of managing large service teams, Amazon programs and e-commerce supply chains for nearly 15 years. Smitesh is responsible for evaluating & identifying the..Read More right partners for Flowz. He also works with various vendors to understand and identify business needs in order to mitigate risks, develop contracting strategies, negotiate and close deals. Strategizing with internal stakeholders regarding available and optimal suppliers and sourcing options in order to meet business, financial and operational requirements. Responsible for creating and maintaining strategic working relationships with internal stakeholders and developing business alliances with existing and potential vendors..Show Less

Edward Bhatiya

Vendor Relations Manager

Edward has been with Flowz since its inception.  During this journey, Edward has explored and has been involved in most areas of the company..Read More– from people management, training, process improvement to customer and vendor relationship management. His prior international internship experiences helped him understand business requirements very rapidly. Edward primary role now is to work with service delivery partners to ensure that our clients get the very best quality and turn times possible. He loves playing the musical keyboard and harmonica, and loves experimenting with his baking and cooking skills...Show Less

Marlene De Vera

Sr. Manager, Implementations

With over 17+ years of experience with the Business Process Outsourcing industry, Marlene dedicates her professional time to excelling at various leadership roles from being a quality supervisor, ..Read Moretraining lead and to her current role as the Senior Manager for Implementations.  She works with our enterprise clients as their first point of contact, making sure that our new clients are on-boarded properly and the most suitable staff member are placed.  Marlene’s main responsibilities are primarily strategizing, managing, and overseeing multiple campaigns handled by her Implementations team leaders.  She collaborates with her team to identify achievements and opportunities, thus ensuring a well-balanced business relationship between both clients and our employees...Show Less

Praveen Bhaskar

Software Delivery Director

Praveen Bhaskar brings more than 13 years of experience to his role as Director for Software Delivery. His experience and competencies enable us to deliver a world-class experience to our customers on technology projects.

Amol Dharkar

Software Program Manager

Amol has hands-on experience in managing the software and web deliveries at Flowz. Right from planning on the project execution to ensuring timely updates to the clients, Amol does it all with ease and accuracy.

Krishna Pathak

Software Project Manager

With an immense experience in Technical and Management skillset, Krishna has evolved from Developer to Project Manager. She efficiently utilizes her skills on the projects and strives towards..Read More offering successful deliverables. By completing the Certified Scrum Master certification program with superiority, Krishna has donned yet another feather in her hat....Show Less

Mita Parmar

Software Project Manager

Mita Parmar is one of the Project Managers for Software Delivery at Flowz. She is a great team player and holds an excellent record of strong working relationships with clients. Mita has been highly focused on enabling efficient deliverables.

Archie Pahamutang

Sr. Manager, Training & Development

Archie Pahamutang is a Senior Manager at Flowz.  In this role, Archie is responsible for ensuring that all of our employees and customers globally have the most current and accurate information..Read More with respect to our services and software products.Archie is a graduate of San Juan de Dios College...Show Less

Dipesh Bhavsar

Asst. GM, Marketing Technology

Dipesh’s work with Flowz began right at the company’s inception. Having worked closely with Flowz founder, Pranav Dalal, Dipesh is more than just an employee of Flowz, he is one of its pillars...Read More Dipesh has contributed to every area of the organization, has taken on every challenge before him, and is one of those unique talents combining talent, know-how and hard work. ..Show Less

Peter Rogers

Chief Financial Officer

Peter Rogers has over 35 years of senior financial experience. He holds a Masters from Oxford, and qualified as an accountant (FCA) while at KPMG. Peter has significant international finance..Read More experience gained while working at ICI and Zeneca. For 15 years Peter was CFO of the world’s leading manager of outpatient cancer centers, Aptium Oncology based in Los Angeles. Since facilitating the sale of Aptium in 2012 Peter has worked with countless numbers of small business owners on behalf of Flowz, using his experience to improve revenue, profit and cash flow, in many instances leading to the successful sale of the business...Show Less

Jay Thakkar

Asst. GM, Finance

Jay has been focused on supporting the company’s strategic growth initiatives, driving the company’s financial performance, through his massive experience in the field of financial management. ..Read MoreJay is a seasoned executive with more than 19 years of experience. Before joining Office Beacon he served as Manager Finance and Accounts at Rigel Networks for 7 years and prior to that he had senior executive level experience with EPC company – Shah Engineering Company for 11 years with multiple roles in Accounting and Procurement department. He has good exposure over finance related to various industries. He is a business graduate from M.S. University.  Jay’s experience includes oversight of Financial Planning, Budgeting and Control, Cash Flow Management, Operational Cost Improvement, Resource Cost Optimization, Procurement and to maintain key financial ratios for the business.  ..Show Less

Anand Sanghvi

Chartered Accountant

Anand has more than 10 years experience in mergers and acquisitions, valuations for financial reporting, due diligence and corporate finance. Anand is a certified Chartered Accountant..Read More and Public Accountant (USA).  He earned a Diploma in IFRS from the ACCA Board (UK) and is also pursuing his Final Level of Chartered Financial Analysts (Global CFA)...Show Less

Jay Trivedi

Chartered Financial Analyst

Jay is a Chartered Financial Analyst designation and MS (Finance) certification by the ICFAI, Hyderabad. Jay is currently managing our accounting and bookkeeping team who service clients globally. 

Richard Price

Legal Counsel

As Flowz’s legal counsel, Rick has been practicing law since 1984.  Rick is an “AV” rated attorney by Martindale-Hubbell, the highest rating for legal ability and ethical standards.
..Read MoreSince 1987 Rick has been acting as a Judge Pro Tem in the Orange County Superior Court. In 1994 was selected to act as an Arbitrator in the Orange County Superior Court.  Rick is admitted to practice law in all courts in the State of California, the Ninth Circuit Court of Appeal and the United States Supreme Court...Show Less

What Makes Flowz Different?

There are other business service websites, so what makes Flowz so unique?

Transparent Pricing

No negotiating, No haggling.

Low-Risk Pricing

Try any and all services.
No long-term commitments.

Quality Control

We check your jobs and
ensure a prompt turnaround.

We Want Feedback

Good or bad, we promise
no awkward communications.

We Work For You

Never worry about being held hostage by freelancers. We are available 24×7.

We Walk The Talk

We use all services & software to manage
our own businesses.